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Renewal Reminders
Klicktech Solutions sends mails to its Customers informing
them about all Live Chat Service packages that are nearing their expiration date.Customers of Klicktech Solutions:
Customers are sent Expiring Live Chat Service packages Renewal Instruction e-mails before they
actually expire, after expiry, and on deletion of the package.
The Reminders are sent to the Customer Username email address from 45
days prior to the Live Chat Service package's expiry, on the 1st, 11th and 21st day of every month, until
it is either Renewed or Deleted (due to non-Renewal).
This Report displays the Order ID, Domain Name, Product
Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed
information about how to go about Renewing these Orders.
Klicktech Solutions
Resellers can easily view all Expiring and
Expired Orders from the Renewal Management interface from within their Reseller
Control Panel and choose to Renew
any Live Chat Service package on behalf of their Customer(s).
Click here to read
how >>
IMPORTANT
When a Live Chat Service package Expires,
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the package is immediately Suspended. This means that you
would be unable to use your package, until it is Renewed.
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the Customer is sent an e-mail, informing him/her that he has
30 days to Renew his
Live Chat Service package, post which the package is Deleted.
When the Live Chat Service package is Deleted, the Customer is sent one final e-mail informing
him/her that the Live Chat Service package is Deleted, since it was not Renewed within
30 days
after Expiry.
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